If something is not done to your liking, please let us know. We’ll send a team out to make it right (within a seven-day timeframe). If you are not satisfied with our technicians re-cleaning the space, we’ll reimburse you for the full cost.
All the people we interview are subjected to a nationwide background screening. Around 10% of those people we interview end up being employed at 37Cleaners, a certified cleaning firm.
We have three levels of security in place. First off our booking page is protected by extended validation SSL. Secondly, our booking form has it’s own layer of 256 bit security. Third, credit card transactions are processed by stripe and is layered on their own 256 security protocol. In addition, no credit card numbers are stored in our system (only a token that allows us to charge the card). Rest assured we take security very very seriously.
If you’re not content with your cleaning, we will come out and re-clean (within a 7-day window). If you still don’t think we did a good enough job to recommend us to your friends, we’ll refund your money.
Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.
If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
You can search for information on previous appointments by clicking your name in the upper right corner and choosing “Redeem Voucher.” Then, enter any vouchers you have for future appointments, and the system will apply the benefits to your next appointment. You cannot apply your vouchers to already scheduled appointments.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that is already completed.
Absolutely. Simply enter your coupon (giftcard) code into the booking form as you are creating your booking. Your final price will automatically change to reflect your coupon balance. At any time you can log into your account and see the balance on any giftcards you have.
You can apply a coupon to a future appointment by logging into your account and clicking your name in the top right hand corner. You can then select “redeem voucher” and enter your code. The system will automatically apply the code to your next appointment. You can not apply your coupon to past appointment that are already completed.
As a customer seeking cleaning services, it is quite common to come across companies that require your credit card information to redeem a voucher. You may wonder why this is necessary, especially when you’ve already paid for the voucher using another method. However, there are several reasons why cleaning service providers ask for your credit card information.
Firstly, it helps them verify your identity and prevent fraud. A lot of people use fake names or multiple email addresses to take advantage of promotions and deals. By asking for your credit card details, cleaning service providers can verify if you’re a genuine customer before applying any discounts or promotional offers.
Secondly, some companies require credit card information as part of their cancellation policy. In case you cancel an appointment within a specific timeframe or fail to show up without prior notice, they may charge a cancellation fee on the same card used during booking.
In most cases, you may enter your coupon code directly on the booking form when you’re making a booking. If something needs to be clarified, please don’t hesitate to contact us at anytime.
The login page provides fields for your password change request.
You can log in to your account by clicking the page with your name in the top right-hand corner and applying your coupon to a future appointment. You can also see redeem voucher and enter your discount code. The system will apply the coupon to your next appointment. The code is void previously scheduled appointments.
Log into your account to update your address for the subsequent reservation. Alternatively, you can call us with info to update your address with you.
You can submit a password change request on the customer login page at #
Log in to your account to update your credit card account information. Your new account information will be pre-selected as your default.
Schedule your appointment online by browsing our website or calling us if there may be any issues.
A separate price depends on the number of bedrooms and bathrooms in the home. Select the desired number and the cost is displayed on the web.
Currently, we provide services in Indianapolis, Brownsburg and Avon Areas. If you are outside these areas, we can refer you to professional cleaners in the community.
Just respond to the confirmation email or text me in English to let me know you want to know how something was applied.
Our standard cleaning service cleans everything involved in cleaning an individual home or apartment. Vacuuming floors, cleaning bathrooms, kitchen living rooms, dusting ceiling fans and switches, drying windows, among other standard cleaning jobs, all available when you select maid service when placing your booking.
As soon as your service is booked, an account will be automatically created for you for your convenience. Set up your account with your email address and password, and you’ll be ready to proceed. Alternatively, you can visit the link, set up a user name and password, and log in.
Yes, we can assist you with all kinds of cleaning supplies and equipment, even services for particular requests.